Privacy Policy

Last updated: February 3, 2026

This Privacy Policy explains how Diexlabs ("we", "us", or "our") collects, uses, and protects information about you when you visit our websites, contact us, or use our products and services (collectively, the "Services").

Note: This policy is a general template and does not constitute legal advice. Please review and adapt it with your legal counsel to match your actual data practices.

1. Information we collect

The information we collect depends on how you interact with us:

• Information you provide directly. When you fill out forms, request a demo, or contact us, we may collect your name, email address, company name, role, and any other details you choose to share.
• Usage and analytics data. We may collect technical information about how you access and use our websites or products, such as IP address, browser type, device information, pages viewed, and timestamps.
• Account and configuration data. If you use a Diexlabs product or portal, we may store configuration details, project metadata, and logs necessary to operate and troubleshoot the Service.

2. How we use information

We use the information we collect for purposes such as:

• Providing, operating, and improving our products and Services
• Responding to inquiries, support requests, and project discussions
• Personalizing content, communications, and recommendations
• Monitoring performance, diagnosing issues, and maintaining security
• Meeting legal, regulatory, and contractual obligations
• Sending service‑related notifications and occasional updates about our work (where permitted)

3. Legal bases for processing (where applicable)

If data protection laws (such as the GDPR) apply to our relationship, we typically rely on one or more of the following legal bases:

• Performance of a contract or steps taken at your request before entering into a contract
• Our legitimate interests, such as improving our Services and communicating with you as a client or prospective client
• Your consent, where we explicitly request and you provide it
• Compliance with legal obligations

4. Cookies and similar technologies

Our websites may use cookies and similar technologies to remember your preferences, analyze traffic, and understand how visitors interact with our content. Where required by law, we will request your consent before setting non‑essential cookies.

You can usually adjust your browser settings to refuse or delete cookies, but this may impact some site functionality.

5. How we share information

We do not sell your personal information. We may share information:

• With trusted service providers who help us operate, such as hosting, analytics, or email tools
• With your permission, for example when collaborating with your other vendors or partners
• When required by law, legal process, or to protect our rights or the rights of others
• In connection with a business transaction, such as a merger, acquisition, or asset sale

Where we use third‑party providers, we aim to ensure they handle information in a manner consistent with this Policy and applicable law.

6. Data retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Policy, comply with legal and accounting obligations, resolve disputes, and enforce our agreements. Retention periods may vary depending on the context and nature of the data.

7. Security

We implement technical and organizational measures designed to protect information against unauthorized access, loss, misuse, or alteration. However, no system can be guaranteed to be completely secure, and you are encouraged to use strong passwords and limit access within your own organization.

8. International transfers

Depending on where you are located and where our infrastructure and service providers are based, your information may be transferred to and processed in countries other than your own. Where required, we implement appropriate safeguards for such transfers, such as standard contractual clauses or equivalent mechanisms.

9. Your rights and choices

Depending on your location and applicable law, you may have rights such as:

• Accessing the personal information we hold about you
• Requesting corrections to inaccurate or incomplete information
• Requesting deletion of certain information
• Objecting to or restricting certain types of processing
• Withdrawing consent where processing is based on consent

To exercise these rights, please contact us using the details below. We may need to verify your identity before responding.

10. Third‑party links

Our websites and communications may include links to third‑party sites or services that we do not control. This Policy does not apply to those third parties, and we are not responsible for their content or privacy practices. We recommend reviewing their policies before providing any information.

11. Changes to this Privacy Policy

We may update this Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, provide additional notice.